Refund & Cancellation Policy

AtomX acts as a technology service provider for event organizers. Refunds, cancellations, and ticketing policies are defined primarily by the event organizer, and AtomX processes refunds strictly in accordance with the organizer's instructions and the terms communicated on the event's official page.

Unless explicitly stated otherwise on the event's official registration or ticketing page:

• All event registrations and ticket purchases are non-refundable
• All ticket purchases are final
• AtomX does not independently authorize ticket refunds

Refund eligibility, if any, is governed by the event organizer's refund policy, not AtomX.

Once a ticket or registration is successfully completed:

• Attendee-initiated cancellations are not permitted
• Tickets and registrations cannot be canceled after purchase
• AtomX cannot override or alter organizer-defined cancellation rules

Unless clearly mentioned on the event page:

• Tickets and registrations are non-transferable
• Wristbands, QR codes, or access credentials issued via AtomX cannot be reassigned to another individual

• Digital goods, wristband balances, and cashless top-ups are non-refundable during an active event
• Refunds of unused balances, if applicable, are handled only if explicitly stated by the event organizer
• AtomX executes wallet refunds strictly as per organizer instructions

Where refunds are approved:

• Refunds are processed to the original payment method
• Processing time is typically 7–10 business days

Some events may offer partial refunds, cancellation windows, or post-event wallet refunds.

• These exceptions will be clearly mentioned on the specific event page
• Any refund or cancellation request must strictly follow the terms stated there
• AtomX bears no responsibility for exceptions not officially communicated by the organizer

Failure to attend an event for any reason — including but not limited to:

• Personal circumstances
• Travel delays
• Illness
• Weather conditions

— does not entitle the attendee to a refund, credit, or cancellation, unless explicitly stated by the event organizer.

If an event is postponed or rescheduled by the event organizer:

• Tickets and registrations remain valid for the new date
• Refunds, if any, will be issued only if the organizer permits
• AtomX will process approved refunds based on organizer instructions

If the event is canceled entirely:

• Refund eligibility and timelines are determined by the organizer
• AtomX will facilitate refunds only after receiving formal authorization

For events where refunds are explicitly allowed:

• Requests must be submitted within the timeframe specified on the event page
• Requests made close to the event date may be rejected due to operational constraints
• All refund requests must be routed through the official event support channel

AtomX may redirect refund queries to the event organizer where applicable.

AtomX:

• Does not set ticket pricing or refund eligibility
• Does not control event cancellation decisions
• Acts only as a payment and access technology platform

Final decisions regarding refunds rest solely with the event organizer.

For platform-related queries (wallets, transactions, access issues):

refund@atomx.in

For ticketing and event refunds:

Please refer to the event organizer's official support contact.

AtomX reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be published on this page and become effective immediately upon posting.

By purchasing tickets, registering for an event, or using AtomX-powered cashless systems, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy, as well as the specific refund terms defined by the event organizer.